Shipping & Returns

At UMAID, we’re committed to providing you with an easy and transparent shopping experience. Please review our Shipping & Returns policy below:

1. Order Processing

Orders are processed within 1-2 business days. We strive to dispatch your order promptly to ensure quick delivery.

2. Shipping Methods, Timeframe & Costs

Standard Shipping: Free standard shipping on all orders, delivering within 3-5 business days from dispatch. Please note that shipping times may vary depending on your location.

Expedited Shipping: Available at checkout for faster delivery at an additional cost. Shipping costs for expedited options are calculated based on weight and destination.

3. Order Tracking

Once your order is dispatched, you will receive tracking details to follow your shipment’s progress.

4. Delivery Guarantee

While we strive to meet delivery timelines, unexpected delays may occur due to unforeseen circumstances, including weather conditions or courier issues. We appreciate your understanding.

5. Shipping Restrictions

Currently, we ship only within the United States. We’re working on expanding to international shipping in the future.

6. Damaged or Delayed Shipments

If your order arrives damaged or is delayed beyond the estimated timeframe, please contact us immediately. We will resolve the issue promptly and ensure your satisfaction.

7. Returns and Refunds

We offer returns within 14 days of delivery. Items must be unused and in their original condition.

Refunds are processed within 7-10 business days of receiving the returned item.

Shipping costs are non-refundable unless the product is defective or there was an error on our part.

8. Handling of Incorrect Addresses

Please double-check your shipping address at checkout. UMAID is not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer. If an error is found in the shipping address, please contact us as soon as possible.

For any further assistance or inquiries, feel free to reach out to our customer service team at support@umaidproducts.com.

Thank you for choosing UMAID for your Himalayan Salt and Marble products.

Warm regards,
The UMAID Team